Our Commitment to a Safe Practice, New Patient Protocols


To ensure the highest quality of care during your appointment, we follow the most stringent guidelines recommended by state health authorities and national medical societies regarding health and hygiene protocols.

Curbside pickup is available for products! Please call the clinic in advance to place your order.

Here’s what you can expect when you visit Palo Alto Laser & Skin Care:

Before your appointment:

  • If you aren’t feeling well, please reschedule your appointment with us.
  • We’ll reach out to confirm your appointment, conduct a health pre-screening and answer your questions.

The day of your appointment:

  • Please arrive at the time of your scheduled appointment to allow time for a brief health screening at check-in. If this does not work for your schedule, we may need to reschedule your appointment as our appointment times are carefully managed and staggered.
  • Wear a face mask to your appointment; your provider will guide you on when to remove it for treatment. Just let us know if you need a mask.
  • We can’t allow anyone in the clinic without an appointment, so please do not bring any family members or other guests to your appointment.
  • You’ll check in with us through our 151 Forest Ave. entrance and one of our staff members will greet you for your health and temperature check.
  • After check-in, you will be directed to the treatment room following our red marked arrows on the floor to support social distancing. 
  • After your appointment, our staff can help you with scheduling your next appointment and assist you with any products you may need. 

Some other things you might notice:

  • We’ll be wearing antimicrobial filtration masks, gloves and eye protection for everyone’s safety.
  • We are sanitizing between every client – this includes our treatment rooms, restrooms, front desk and retail areas.
  • We’ve swapped some of our linens, sheets and protective covers in the treatment rooms to be even more hygienic.
  • We are keeping it minimal – so you’ll see we’ve paused on our product testers and complimentary refreshments.
  • We ask that you adhere to social distancing inside our clinic common areas – just look for the floor markings and signs as your guide.

As a medical facility under the guidance of a Medical Director, your health and safety is always our #1 priority. Our clinics follow the highest health and hygiene protocols at all times – including thorough sanitation of all common spaces throughout the day and of treatment rooms between every appointment.

We’ve also put some new measures in place for your next visit to Palo Alto Laser & Skin Care:

  • Regular health screenings for all our staff and practitioners.
  • Thorough sanitation of our clinic every 30 minutes and in-between each client visit, including treatment rooms, front desk, retail area, waiting area, restrooms and staff-only areas.

Thank you for all of your support during this time of clinic closures and shelter in place orders. Your messages and online orders have been wonderful reminders of how amazing our community is, and we are excited to welcome you back to Palo Alto Laser & Skin Care!


Questions? Ready to book with us? Please give us a call at (650) 565-8683